International Shipping Policy

International shipping rates depend mainly on the country where you reside and the shipping option that you choose. To get an exact shipping rate just add your item/s to the shopping cart and select your country and choose your shipping method.

It is important to know that MuirSkate is not responsible to pay any Duty, Fee, or Tax levied by the country in which you reside. If these fees are not paid to the broker or to the proper authorities, your package will not be delivered to you. Before placing your order with MuirSkate, please check with your local customs office for more information on duties, taxes and fees. You will be responsible for all applicable fees once your package has left our warehouse.

Here are your international shipping options:

USPS Priority Mail International

USPS (United States Postal Service) is the least expensive of all international shipping options. If taxes apply to your country, once the package arrives at your residence, you will need to pay your country taxes (usually 13-20%). These taxes are separate from the shipping charges that we charged you during checkout.

UPS

UPS (United Parcel Service) is not the cheapest but is the most reliable of all international shipping options. Similar to USPS, when the package arrives at your residence, you will need to pay your country taxes (usually 13-20%). These taxes are separate from the shipping charges that we charged you during checkout. To see the applicable fees charged by UPS, please visit http://www.ups.com/content/ca/en/shipping/cost/zones/customs_clearance.html

MyUS.com

Shop Online and ship worldwide from the USA with MyUS.com. We have partnered with MyUS.com, the No. 1 international shipping service to bring your favorite brands to you. With MyUS.com, you will be assigned a U.S.-based address where your package will be processed for shipping straight to your home country. MyUS.com uses trusted delivery services like FedEx, UPS and DHL to ensure you receive your merchandise in the shortest amount of time.

To get started:

  1. Sign up with MyUS.com and get your MyUS address to use at checkout
  2. Shop online and have your packages sent to your MyUS address.
  3. Your shipments will arrive at your door in 2-4 business days.
  4. If you are ordering multiple items, be sure to select the "Premium Membership" for greatest savings!
MyUS.com

Receiving your package

If you refuse to accept your package at the time of delivery, you will not be refunded the amount that you paid for your items. Refusing delivery may result in destruction or confiscations of your package by your local authorities. You are responsible for any fees or taxes required to take possession of your package in your country. You must also be available or have someone present at the time of delivery. You will be responsible to contact the carrier to arrange delivery or pickup after the initial attempt at delivery. You will be required to have identification at the time of pickup.

Package arrival times

We usually have your package processed and shipped within 1-3 business days. The time that it takes for your package to arrive varies depending on the shipping option you have chosen and the location of your country.

USPS does not guarantee their delivery times due to international customs policies which vary from country to country. You can usually expect your package within 1 to 2 weeks after your package leaves the United States. If your package is being held by Customs for inspection, it could take up to 30 days for delivery.

UPS typically delivers your package within 1 week. If your package is being held by Customs for inspection, it could take longer.

Returns

If you want to return your order after it has been shipped from our warehouse you will need to take the following steps: accept the package when it arrives at your residence, and then contact us at [email protected] with your order information. The items must be in original condition as we shipped them to you. You will need to pay for return shipping. We will only refund you the cost of the items you ordered once your returned package has been signed by and inspected by an authorized employee. It takes 3 business days for your bank to receive the refund once we approve your return. We do not accept returns on used items. We do not accept returns 10 days after it arrives at your residence.

We carefully inspect international packages several times and to make sure that your package leaves as you have ordered it. If you do have a claim, we allow 10 days after delivery to file a concern regarding your package.

Product Warranty Issues

We do not manufacture the products we sell. The product’s manufacturers ask you to email them with your specific claim. They will ask you to email them images of the defective product with a thorough description.