Expected Shipping Time All items will be shipped within 1-3 business days via UPS or the US Postal Service. Any prospected delay falling outside of this range will be dealt with on a customer to customer basis.
If an item or part of your order is out of stock, we will contact you to ask if we should ship a Partial Shipment. We do this because we know that you want your equipment as fast as possible.
Fraud Verification We closely monitor credit card fraud. If billing and shipping information do not match at the time we process your order, we may contact you via telephone or email for verification. We do this to protect the card holder from possible fraud. This could delay your shipment. We will do our best to contact you in order to insure a timely delivery.
Our Return and Refund Policy is designed to give you the opportunity to return an unused item that you decided was not right for you. If you do decide to return an item, please read this policy and then call or send an e-mail for a Return Authorization Number. Once you have the Return Authorization Number, you may ship the package back to our warehouse (at the address provided below) using the shipping method of your choice.
All returned items must not have any wear or damage when received at our warehouse. Complete Skateboards must be in the original condition in which we sent them to you. Decks must not be drilled using your hardware. Wheels must be in the original condition that we sent to you.
Sometimes after receiving an item a customer may decide that the item may not fit what they wanted at time of purchase. Since we shipped the item at the time of purchase at no cost to you, we have to recover the cost of shipping. As long as the item meets the guidelines of our return policy, we will refund you the cost of the item minus the shipping cost. If you decide to return an item and it does not match our Return Policy, please feel free to contact us: (858) 480-1878.
Muirskate.com / Returns
8601 Production Ave
San Diego, CA 92121
Refunds are issued once your item(s) are received and we determine that they are not damaged. Once we receive your item(s) we will either call or email for your Credit Card Expiration Date, needed for the refund. Please be aware that once we issue your refund, it will take 4-7 business days for the bank to release your funds.
What information does MuirSkate.com collect?
We receive and store any information you enter on our web site or give us in any other way. As much as possible we try to make the information we collect optional to you so you can choose what personal information to enter and what not to enter. We use the information that you provide for such purposes as shipping you your orders, responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.
What emails will I receive?
By signing up for the free newsletter service you will receive every so often receive a newsletter with Muir Surf and Sport surf reports, articles, surf product updates, and special announcements from MuirSkate.com. At ANY time, you may unsubscribe from our emails by clicking on the unsubscribe link at the bottom of our emails or by going to your personal profile page and unchecking the "Receive Newsletters" feature.
What information do we collect when I purchase from the store?
When you order, we need to know all the relevant information in order to get our goods to your door and communicate any information about your order to you. This includes your name and address for shipping and your email address to notify you of your order status. We also collect credit card information, but do not store it, so that we can process your order.
How does MuirSkate.com protect my customer information?
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
What about "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as storing items in your shopping cart. Most Web browsers automatically accept cookies, but you can usually change your browser settings to prevent that.
Will MuirSkate.com disclose the information it collects to outside parties?
MuirSkate.com does not sell, trade, or rent your personal information to others. MuirSkate.com may release account information when we believe, in good faith, that such release is reasonably necessary to
(i) comply with the law,
(ii) enforce or apply the terms of any of our user agreements or
(iii) protect the rights, property or safety of Muir Surf and Sport, MuirSkate.com, our users, or others.
We are committed to protecting your privacy. We use the information we collect on the site to make shopping at MuirSkate.com possible and to enhance your overall experience.
Tell us what you think.
MuirSkate.com welcomes your questions and comments about privacy. Please contact us with any questions or concerns.